Ship Your Oven
Once you order your Forno Classico pizza oven, it usually takes 3-4 weeks for custom orders to arrive and in stock pizza ovens we ship within 48 hours.
Your shipment will arrive at the carrier’s destination terminal, and the carrier will call to arrange a delivery appointment. You can select a convenient time for your pizza oven delivery. Please be present for the delivery, if you can, and allow time to uncrate and inspect the oven while the carrier waits for your approval to designate that the oven is in good condition and not damaged.
Forno Classico is not responsible for damage claims submitted after the carrier has left the delivery site. Carriers will not process damage claims on a shipment that has been accepted and signed for. Your signature and acceptance of the delivery is formal documentation that the delivery is undamaged so please carefully inspect your oven on arrival.
Before the driver leaves, be sure to inspect the shipping crate for signs of damage or rough handling. Look at the Shockwatch Indicator label on the crate: red indicates rough handling and if the Shockwatch indicator is red, or if the Shockwatch indicator is missing, or you see visible damage to the crate, put a written note on the Bill of Lading.
Open the crate using a screwdriver and check the pizza oven for damage. Be sure there are no visible dents, chips, or cracks anywhere.
If there is any serious damage, you must reject delivery and fill out a claim form. It’s a good idea to take a photo with your phone if possible. Your claim form must be completed while the carrier is with you on site in order to complete an insurance claim for damage.