Service & Troubleshooting Guide

⚠️Safety Warning

All gas operations must be performed ONLY by a licensed contractor specialized in gas appliances. Gas work can be dangerous if done incorrectly.

Step 1 — Troubleshooting

1. Confirm the main gas supply is open

  • Ensure the main gas valve feeding the oven is fully open.

2. Purge air from the gas line

  • Air inside the gas pipe must be released. This may take several minutes before only gas is flowing.

3. Check for spark at the pilot assembly

  • Verify that a strong spark is present to ignite the pilot flame.

4. Vacuum the burner area

  • The burner is located inside the oven.
  • Vacuum around and inside the burner to remove ash, dust, or debris.
  • Ash buildup can block airflow or interfere with the pilot flame.

IMPORTANT:

  • The oven must be completely OFF, including the pilot light.
  • Cleaning the burner area will shut off the pilot — this is normal.
  • After cleaning, relight the pilot following the standard ignition procedure.

5. Inspect the thermocouple
Ensure the thermocouple is:

  • Clean
  • Free of debris
  • Not damaged
  • Properly aligned

It must sit directly in the pilot flame.


6. Check for bent or pinched pilot tubing

  • Inspect underneath the oven to ensure the pilot gas tube is not bent or restricted.

7. Verify correct gas pressure

  • Natural Gas: 7 inches W.C.
  • Propane (LP): 11 inches W.C.

Incorrect pressure can cause the pilot to light but not stay on.

8. If the burner still does not work

  • Proceed to Step 2 or Step 3.

Step 2 — Return the Complete Burner to Forno Classico

This is the recommended option and the only option covered by warranty.

What we do:

  • You ship the entire burner assembly
  • We repair it within 4–5 business days
  • We return it ready to install
  • Under warranty → FREE repair
  • Out of warranty → Repair charges apply

Warranty applies ONLY when:

  • The complete burner is sent to Forno Classico
  • Work is done by a qualified gas technician
  • Warranty is within the 1‑year period

Return Your Burner (Warranty & Non‑Warranty)

  • Start the Burner Return Process

Step 3 — Order Replacement parts

If you prefer to repair the oven yourself or use your own technician, you may order individual components.

Available Parts:

  • Thermocouple / Pilot Assembly
  • Gas Regulator
  • Other Individual Gas Components


⚠️ Warranty Note:
Self‑installed parts are NOT covered by warranty. Warranty applies only when the complete burner is sent to Forno Classico.

Warranty Information

  • Warranty period: 1 year
  • Warranty applies only to burner repairs performed by Forno Classico
  • Self‑installed parts are not covered
  • Warranty terms are included in your Forno Classico manual

Replacement Parts

Thermocouple Replacement Part

Order Thermocouple

Gas Pilot Assembly Replacement Part

Order Gas Pilot Assembly

Oven Burner Replacement Part

Order Oven Burner Replacement